Frequently Asked Questions (FAQ)
Shopping Luxury Fashion with Confidence at LXRY Global
1. Are your products authentic?
Absolutely — 100% authentic and brand-new. Every item sold on LXRY Global is sourced exclusively from authorized distributors and trusted partners around the world.
We never deal in replicas or imitations — authenticity and integrity are the foundation of our brand, so you can shop with total confidence.
2. Do your items come with a warranty or guarantee?
While most luxury fashion items do not include a manufacturer warranty, LXRY Global guarantees both authenticity and quality.
If you receive a defective product, we offer a 7-day return window for inspection and resolution.
For full details, please review our Returns & Refunds Policy.
3. How do I place an order?
Shopping with LXRY Global is simple and secure:
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Browse our curated collections at www.lxrywear.com
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Select your item and click “Add to Cart”
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Proceed to checkout and complete your purchase using one of our secure, encrypted payment options
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You’ll receive an order confirmation email once your payment is successfully processed
4. What are the shipping costs and delivery times?
We proudly offer free worldwide shipping — with no hidden charges or minimums.
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Estimated Delivery: 15–25 business days
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Note: Some remote destinations or countries with complex customs procedures may experience additional delays.
5. How can I track my order?
You’ll receive a tracking number via email within 4–5 business days after your order is processed.
You can track your shipment directly on the courier’s website.
We work with trusted international couriers, including:
DHL, FedEx, UPS, USPS, Canada Post, and other regional partners, depending on your location.
6. What should I do if I receive a damaged or defective item?
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@lxrywear.com.
Our team will promptly review your case and guide you through the return or replacement process at no additional cost.
7. How can I contact customer support?
Our customer service team is here to help with any questions or concerns.
You can reach us via:
📧 Email: support@lxrywear.com
🖱️ Contact Form: lxrywear.com/pages/contact
We aim to respond to all inquiries within 24–48 hours.